Support

Questions, bug reports and feature requests all go to support@naswildcard.com. A person reads every message. You can write in English or German.

For a bug report it helps to say which NAS you have (model and DSM version, or which SMB or WebDAV server), which version of iOS, and what kind of file you were opening.

Common questions

The app does not find my NAS

Discovery only works on the same local network as the NAS. Check that your device is on Wi-Fi, and that NAS Wildcard is allowed under Settings → Privacy & Security → Local Network. If the NAS still does not show up, add it by hand with its address.

Which NAS units work?

Synology DiskStation with your DSM account, any NAS or computer that shares files over SMB (including Windows and Mac file sharing), and any server that offers WebDAV, such as TrueNAS, UGREEN, OpenMediaVault, Nextcloud or rclone. On some of these WebDAV has to be switched on first. SMB shares that allow guest access open without a password.

Can I reach my NAS away from home?

Yes, with NAS Wildcard Pro. When you add or edit a NAS, add its Synology QuickConnect ID, or a second address such as a DDNS name, a reverse proxy or a Tailscale address. The app tries the addresses at the same time, uses the one that answers and remembers it for each network. If you use a VPN such as Tailscale, you can also add the NAS by its VPN address.

When a NAS can only be reached through QuickConnect's relay, the app says so: the relay is slow, so videos may stutter. Make them available offline to watch them smoothly.

How do I get Pro back on a new device?

Sign in to the App Store with the Apple Account you bought Pro with. Then tap ⓘ on the app's first screen, tap NAS Wildcard Pro, and tap Restore Purchases. Pro is a one-time purchase and isn't shared through Family Sharing.

Do I need to install anything on the NAS?

No. The app uses the sign-in your NAS already has.

Where is my password kept?

In the Keychain on your device. It is sent to your NAS when you sign in and to nobody else, though it passes through Synology's servers if you connect through QuickConnect's relay. See the privacy policy.

The app warns me about an unencrypted connection

Your NAS address starts with http://, so your password would travel over the network unencrypted. That is a small risk at home and a real one elsewhere. Use the https:// address of your NAS if it has one.